Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, including clothing tags.

We are unable to accept returns for refund on personalised items. However should the item be faulty please contact us at hello@thehappyhoodiecompany.co.uk within 7 days of receipt of the item.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. A refund will be applied for the value of the product, excluding postage fees.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@thehappyhoodiecompany.co.uk

Exchanges (if applicable)
If you are unhappy with your item and require an exchange please contact us at hello@thehappyhoodiecompany.co.uk

Shipping
To return your product please email hello@thehappyhoodiecompany.co.uk for return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.